Cancellation and Refund Policy

Effective August 14, 2026 · Private Beta

14-day trial: A card is required; no charge is made when the trial starts. Unless canceled before the expiration shown at Checkout, the selected monthly plan is charged automatically and renews monthly until canceled.

1. Before you authorize

Stripe Checkout displays the plan, monthly price, trial duration, and automatic-renewal terms before payment authorization. By affirmatively authorizing Checkout, you consent to recurring charges after the trial unless you cancel.

2. Trial reminder

Where required by law, FieldNivo will send a clear reminder before the trial expires stating the expiration date, the price to be charged, and how to cancel. For Utah trial offers, the operational requirement is to deliver that notice at least three days before expiration.

3. How to cancel

1. Sign in to FieldNivo.
2. Open Billing.
3. Select Manage billing.
4. Use Stripe's Customer Portal to cancel.

You do not need to call, chat with an agent, or provide a reason. Complete cancellation before the deadline shown by Stripe to avoid the next charge. A cancellation is effective when the portal confirms it; keep the confirmation.

4. After cancellation

If canceled during the trial, no subscription charge is due. If canceled after a paid period begins, cancellation stops future renewals and access ordinarily continues through that paid period. Deleting the app, closing the browser, or stopping use does not by itself cancel a subscription.

5. Refunds

Paid subscription periods are generally non-refundable and we do not prorate unused time, except where law requires otherwise or FieldNivo determines that a duplicate, unauthorized, or material billing error occurred. Nothing in this policy limits non-waivable rights.

6. Billing errors and failed payments

Report a suspected duplicate, unauthorized, or incorrect charge promptly through the account support channel. Stripe may retry failed payments according to configured billing settings. Access may be limited when a subscription is past due, unpaid, or canceled.

7. Material price changes

We will provide advance notice of a material price change when required. The new price will apply only to a future renewal after the notice period.

8. Operational readiness

The Stripe Customer Portal and trial-reminder delivery must be tested successfully before accepting public paid trials. If either is unavailable, FieldNivo must pause new paid trial enrollment until a simple cancellation and legally sufficient reminder process is restored.