Privacy Policy

Effective August 14, 2026 · Private Beta

This notice explains FieldNivo's current Beta practices. It is a compliance draft and should be reviewed by qualified counsel before a broad public launch.

1. Who we are and our roles

Chacin Solution Heating & Cooling LLC, doing business as FieldNivo, operates the Service. For account, billing, security, and product-usage data, FieldNivo decides why and how information is processed. For personal information a business user enters about its customers, prospects, workers, and projects, that business generally controls the information and FieldNivo processes it to provide the Service.

2. Information we collect

• Account and company data: name, email, company or project name, industry, authentication identifiers, role, and workspace membership.
• Customer Content: customer and lead names, contact details, addresses, notes, estimates, line items, projects, dates, status, and follow-ups.
• Billing data: selected plan, subscription status, Stripe customer and subscription identifiers, transaction status, and limited payment metadata. Stripe collects card details; FieldNivo does not store complete card numbers.
• AI requests: prompts, selected record context, output, and technical metadata needed to generate and secure a request.
• Technical and support data: device/browser information, IP address and logs produced by hosting, authentication, security, and support systems.

3. Sources

We receive information from you, authorized users in your workspace, the device and browser used to access FieldNivo, and service providers such as Supabase, Vercel, Stripe, and the configured AI provider.

4. Purposes and legal grounds

We use information to provide and secure accounts; isolate company workspaces; store business records; process subscriptions; generate requested AI content; prevent fraud and abuse; provide support; comply with law; and understand and improve the Beta. Where a legal basis is required, processing is based on performing the agreement, legitimate interests in operating and securing the Service, legal obligations, or consent where applicable.

5. Disclosure and service providers

We disclose information only as needed to providers that support the Service, including Supabase (authentication and database), Vercel (hosting and delivery), Stripe (billing), and the configured AI provider (requested generations); to professional advisers under confidentiality; to authorities when legally required; to protect rights and safety; or in a merger, financing, acquisition, or sale subject to appropriate safeguards. We do not sell personal information and do not use it for cross-context behavioral advertising.

6. AI processing

When you request FieldNivo AI, the prompt and necessary selected context are transmitted to the configured AI provider to produce the response. Do not include Social Security numbers, payment-card data, health information, immigration information, biometric identifiers, precise geolocation, or other sensitive data unless FieldNivo expressly supports and authorizes that use.

7. Retention

We retain account and Customer Content while the account is active and for a reasonable period afterward to allow recovery, meet legal and accounting obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods depend on the type of record and legal need. Deletion requests are subject to backup cycles, security requirements, and records we must retain by law.

8. Security

We use authentication, encrypted transport, provider security controls, and company-level database access policies designed to protect information. No system is perfectly secure. You are responsible for strong passwords, authorized users, device security, and promptly reporting suspected misuse.

9. Privacy choices and requests

Subject to verification and applicable law, you may request access, correction, deletion, or a portable copy of personal information, and may object to or restrict certain processing. You may also appeal a denied request where applicable. We will not discriminate for exercising a privacy right. Workspace owners should first address requests from their own customers because the workspace owner generally controls that Customer Content.

10. State privacy disclosures

FieldNivo voluntarily provides the request methods above even when a state privacy statute's business thresholds are not met. We do not sell personal information or share it for targeted advertising. If our practices change, we will update this notice and provide legally required opt-out mechanisms. California residents may also request the categories and specific pieces of personal information collected, sources, purposes, disclosures, correction, and deletion, subject to applicable law.

11. International use

The Beta is operated from the United States and is currently prepared for U.S. customers. If you access it elsewhere, information may be processed in the United States. FieldNivo has not yet completed the contractual and regulatory work required for a general launch in the European Economic Area, United Kingdom, Canada, or Latin America.

12. Children

FieldNivo is a business service intended for adults and is not directed to children under 13. We do not knowingly collect personal information directly from children. Contact us if you believe a child provided account information.

13. Storage technologies

FieldNivo uses browser storage and strictly necessary technologies for authentication, language preference, security, and service operation. See the Storage and Cookies Notice. The current Beta does not intentionally use third-party advertising trackers.

14. Changes

We may update this notice. Material changes will be communicated through the Service or account email where required. The effective date identifies the current version.

15. Contact

Until a dedicated privacy email is activated, submit privacy requests through the support channel displayed inside the account. A functioning public privacy contact and request workflow must be activated before accepting public customers.